Feel free to contact us directly we’re happy to assist with anything from booking appointments to custom suit inquiries.
Frequently Asked Questions
Answers to your most common questionsquick, clear, and tailored for you.
What services do you offer?
We specialize in expert alterations, custom-made suits, wardrobe refinements, and our signature hemming subscription, ReHem. Whether it’s a quick fix or a full bespoke experience, we’ve got you covered.
Do I need an appointment?
Appointments are recommended for fittings and consultations to ensure personalized service. Walk-ins are welcome during business hours, but we suggest booking ahead for a better experience.
How long does an alteration take?
Standard alterations are typically completed within 5–7 business days. Rush services may be available—just ask during your consultation.
What if my custom piece doesn’t fit perfectly?
No worries—we offer free remakes or adjustments within 60 days to guarantee the perfect fit. Your satisfaction is our priority.
Do you offer services for people with disabilities or unique sizing needs?
Yes! Through our Hudson initiative, we’re proud to offer inclusive tailoring for clients of all abilities and body types. Everyone deserves clothing that fits and feels great.
Do you offer shipping for completed alterations or custom suits?
Yes! We offer secure shipping for both altered garments and custom suits. Shipping options will be discussed at the time of your order.
How long does shipping take?
Standard shipping within the U.S. takes 3–5 business days. Express shipping is available upon request for an additional fee.
Can I track my shipped order?
Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your delivery in real-time.
Do you offer international shipping?
Currently, we ship within the U.S. only. However, if you have a special request, feel free to contact us for options.
What if my item is delayed or lost in transit?
While delays are rare, we’ll assist you in tracking your package and resolving any issues with the shipping provider immediately.
Didn’t find what you were looking for?
Send us a message and we’ll get back to you with the answers you need.
